Terms & Conditions

Last updated: May 21, 2026

These Terms & Conditions apply to the use of roksashop.nl and to purchases made through this website.

By using this website or placing an order, you agree to these Terms & Conditions.

1. Company Information

Roksa Shop is operated by KOSMACOVA ROKSANA, Sole Proprietor, registered in France.

Company / Brand: Roksa Shop
Legal operator: KOSMACOVA ROKSANA
Legal status: Sole Proprietor
SIREN: 104 528 450
SIRET: 104 528 450 00018
VAT number: FR76104528450
Register: Registered with the RNE
Email: info@roksashop.nl
Registered address: 22 RUE IMBERT COLOMES, 69001 LYON, France

2. Website Purpose

Roksa Shop is a webshop focused on workspace and IT essentials for modern productivity.

Our products may include workspace and IT hardware such as monitors, keyboards, laptop cooling pads, webcams, office headsets, computer mice, USB-C hubs, laptop stands, desk risers, desk lamps, desk mats, cable organizers, microphones, webcam light bars, and related workspace accessories.

Roksa Shop may also offer one digital service product: Remote IT Setup Support. This is a digital service and does not include physical shipment.

3. Products and Services

We aim to describe all products and services as clearly and accurately as possible.

Physical products may vary depending on availability, supplier details, specifications, product model, and stock.

The Remote IT Setup Support service may vary depending on the customer’s needs, device setup, workspace tools, communication, and the information provided by the customer.

4. Prices and VAT

All prices are shown on the website before checkout.

All prices are shown in euros (EUR).

Unless clearly stated otherwise, product prices shown on Roksa Shop include applicable VAT.

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Prices may be updated at any time, but changes will not affect orders that have already been placed and confirmed.

5. Pre-Contractual Information

Before placing an order, customers can review the product or service description, price, delivery information, payment method, billing details, shipping details, and total order amount.

By placing an order, the customer confirms that they have reviewed the order information and accepted these Terms & Conditions, the Privacy Policy, Shipping Policy, and Return & Refund Policy.

6. Orders

By placing an order, you confirm that the information you provide is accurate and complete.

After placing an order, you may receive an order confirmation by email.

Roksa Shop reserves the right to refuse or cancel an order if there is an error, payment issue, stock issue, suspected fraud, incorrect customer information, stock issue, supplier issue, or another valid reason.

7. Payments

Payment must be completed through the payment methods available at checkout.

The order will only be processed after payment has been successfully confirmed.

Payment methods, payment security, and transaction processing may be handled by third-party payment providers.

8. Physical Products

Physical products will be shipped to the delivery address provided at checkout.

Customers are responsible for providing a complete and accurate delivery address.

Shipping costs, delivery options, and estimated delivery times are shown at checkout where available.

Delivery times may vary depending on destination, logistics provider, supplier availability, and order processing.

9. Digital Service: Remote IT Setup Support

Remote IT Setup Support is a digital service delivered remotely.

After purchase, Roksa Shop may contact the customer by email to collect the information needed to provide the service.

This service may include practical remote support related to workspace setup, basic device configuration, productivity tools, online work environment setup, or similar remote setup guidance.

The customer is responsible for providing accurate information, clear instructions, and any access or details required to complete the service.

Delays may occur if required information, access, or communication is not provided on time.

No physical product will be shipped for this digital service.

10. Delivery

Physical products are delivered to the shipping address provided at checkout.

Digital services are delivered by email, written guidance, remote support, consultation, project update, or another agreed digital method.

Estimated delivery or service timelines may be shown on the product page, checkout page, or provided during communication.

11. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are handled according to our Shipping Policy and Return & Refund Policy.

Physical products may be eligible for return within the applicable return period, provided the return conditions are met.

For Remote IT Setup Support, refund eligibility depends on whether the service has started, whether the service has already been delivered, and the amount of work already completed.

If a customer wants to cancel Remote IT Setup Support, they should contact us as soon as possible at info@roksashop.nl.

Where required by applicable consumer law, customer rights remain protected.

12. Legal Warranty

Nothing in these Terms & Conditions limits the customer’s rights under applicable consumer protection law.

For physical products, customers may benefit from the legal guarantee of conformity and protection against hidden defects where applicable under French and EU consumer law.

If a product is defective, damaged, incorrect, or does not match the product description, the customer should contact Roksa Shop at info@roksashop.nl with the order number and clear photos where relevant.

13. Customer Responsibilities

Customers must provide accurate information when placing orders or requesting support.

For physical products, customers must provide accurate delivery information and inspect products after delivery.

For the Remote IT Setup Support service, customers must provide the required information, instructions, approvals, access, and communication needed to complete the service.

Roksa Shop is not responsible for delays caused by missing, incomplete, or incorrect customer information.

14. Product Availability

Product availability may change.

If a physical product becomes unavailable after an order is placed, we will contact the customer with the available options, which may include waiting for availability, replacing the product, or cancelling the order.

15. Service Scope

The Remote IT Setup Support service is provided according to the description shown on the product page or the scope agreed during communication.

Any additional work outside the original service scope may require a separate quote, additional payment, or revised timeline.

16. Intellectual Property

Website content, design elements, images, text, graphics, branding, layout, and visual elements on Roksa Shop may not be copied, reused, reproduced, distributed, or modified without permission.

Any guidance, written material, or support content provided as part of a digital service is intended for the customer’s own use unless otherwise agreed.

17. Limitation of Liability

Roksa Shop aims to provide reliable products and services, but we cannot guarantee that every product or digital service will meet every individual expectation, business result, or technical environment.

We are not responsible for losses caused by incorrect customer information, delayed communication, third-party platforms, device limitations, internet issues, hosting providers, payment providers, shipping carriers, supplier delays, or customer misuse of products.

Nothing in these Terms limits any rights that customers may have under applicable consumer protection law.

18. Website Availability

We may update, change, or temporarily suspend parts of the website at any time.

We do not guarantee that the website will always be available without interruption.

19. Privacy

Personal data is handled according to our Privacy Policy.

By using this website or placing an order, you agree that your information may be used to process orders, deliver products, provide digital services, provide support, and meet legal or administrative requirements.

20. Dispute Resolution

If a customer has a complaint, they should first contact Roksa Shop at info@roksashop.nl so we can try to resolve the issue directly.

Roksa Shop will review customer complaints and respond within a reasonable timeframe.

If a dispute cannot be resolved directly, customers may have the right to use an applicable consumer mediation or dispute-resolution service under mandatory consumer protection law.

21. Governing Law

These Terms & Conditions are governed by the laws of France, unless mandatory consumer protection laws provide otherwise.

22. Contact

For questions about these Terms & Conditions, orders, products, or services, contact:

Roksa Shop
Email: info@roksashop.nl
Business hours: Monday to Friday, 9:00–17:00 CET