Privacy Policy
Please review the information below for details about our services, physical products, delivery, returns, privacy, and business information.
Last updated: 2026
This Privacy Policy explains how RoksaShop collects, uses, stores, and protects personal information when you visit our website, contact us, purchase a physical product, or purchase our Remote IT Setup Support service.
1. Company Information
RoksaShop is operated under the following business registration details:
Company: KOSMACOVA ROKSANA
Legal status: Sole Proprietor
SIREN: 104 528 450
SIRET: 104 528 450 00018
VAT number: FR76104528450
Register: Registered with the RNE
Email: Info@roksashop.nl
Registered address: 22 RUE IMBERT COLOMES, 69001 LYON, France
For the purposes of this Privacy Policy, RoksaShop is the data controller responsible for the personal information processed through Roksashop.nl.
2. Information We Collect
We may collect personal information when you:
- Visit the website
- Place an order
- Purchase a physical product
- Purchase Remote IT Setup Support
- Contact us through the contact page or by email
- Subscribe to updates or communication, if available
- Interact with our checkout, product pages, or service page
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment status
- Company or business information, if provided
- Information needed for Remote IT Setup Support
- Messages or files you send to us
- Technical information such as browser, device, IP address, cookies, and website usage data
3. How We Use Your Information
We use personal information to:
- Process orders
- Deliver physical products
- Provide Remote IT Setup Support
- Communicate about your order or support request
- Respond to questions or customer service requests
- Improve the website and customer experience
- Manage payment, checkout, invoicing, and fraud prevention
- Meet legal, tax, accounting, and administrative requirements
4. Legal Basis for Processing
We process personal information only when there is a valid reason to do so, including:
- To process and deliver your order
- To provide customer support
- To provide the Remote IT Setup Support service
- To comply with legal, tax, and accounting obligations
- To protect the website from fraud, abuse, or security issues
- To improve our website and services where we have a legitimate business interest
- To use cookies or marketing tools where consent is required
5. Payment Information
Payments are processed through the payment providers available at checkout.
RoksaShop does not directly store full payment card details. Payment data is handled by the relevant payment processor according to their own security and privacy practices.
6. Shipping Information
For physical product orders, we may use your name, address, email address, and phone number to process shipping, delivery, tracking, and order support.
Shipping information may be shared with logistics providers, suppliers, or delivery partners when necessary to complete the order.
7. Remote IT Setup Support Information
For Remote IT Setup Support, we may collect information needed to understand and complete the support request.
This may include information about your workspace setup, devices, software tools, online work environment, support needs, instructions, screenshots, or other details you choose to provide.
Customers are responsible for ensuring they have the right to share any content, images, files, access details, or information provided to RoksaShop.
We recommend that customers do not send unnecessary sensitive information, passwords, financial details, or private personal documents unless specifically required for the support request.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, checkout, analytics, security, and user experience.
Some cookies may be necessary for the website and checkout to function correctly. Other cookies, such as analytics or marketing cookies, may require user consent depending on how they are used.
You may be able to manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
For France/EU websites, cookie consent should be clear, and refusing or withdrawing consent should be as easy as accepting it.
9. Sharing of Information
We do not sell personal information.
We may share personal information only when necessary with:
- Payment processors
- Shopify or ecommerce platform providers
- Shipping and logistics providers
- Suppliers or delivery partners
- Service providers helping us operate the website
- Technical support providers
- Legal, tax, accounting, or regulatory authorities when required
These parties may only receive the information needed to perform their role.
10. Data Retention
We keep personal information only for as long as necessary for order processing, product delivery, service delivery, customer support, legal compliance, tax records, accounting, fraud prevention, and business administration.
When personal information is no longer needed, we will delete, anonymize, or securely store it according to applicable requirements.
11. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system can be guaranteed to be completely secure.
12. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain types of processing
- Request a copy of your personal data
- Withdraw consent where processing is based on consent
To make a privacy request, contact:
We may ask for information to confirm your identity before processing a request.
You may also have the right to contact the relevant data protection authority. In France, privacy complaints can be submitted to the CNIL.
13. International Transfers
Some service providers or platforms used to operate the website may process data outside your country.
Where applicable, we rely on appropriate safeguards required by data protection laws.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of third-party websites.
15. Updates to This Privacy Policy
We may update this Privacy Policy when needed.
The updated version will be posted on this page with the latest update date.
16. Contact
For privacy questions or data requests, contact:
RoksaShop.nl
Email: Info@roksashop.nl