Shipping Policy
Please review the information below for details about our services, physical products, delivery, returns, privacy, and business information.
Last updated: May 21, 2026
This Shipping Policy explains how physical products purchased from Roksa Shop are processed, shipped, and delivered.
1. Company Information
Roksa Shop is operated by KOSMACOVA ROKSANA, Sole Proprietor, registered in France.
SIREN: 104 528 450
SIRET: 104 528 450 00018
VAT number: FR76104528450
Registered address: 22 RUE IMBERT COLOMES, 69001 LYON, France
Email: info@roksashop.nl
2. Products Covered
This policy applies to physical workspace and IT essentials sold on roksashop.nl, including monitors, keyboards, laptop cooling pads, webcams, office headsets, computer mice, USB-C hubs, laptop stands, desk risers, desk lamps, desk mats, cable organizer boxes, USB microphones, webcam light bars, and related workspace accessories.
Remote IT Setup Support is a digital service and is not shipped physically.
3. Processing Time
Orders are processed after successful payment confirmation.
Our standard processing time is 1–2 business days, excluding weekends and public holidays.
If there is an issue with your order, we will contact you using the email address provided at checkout.
4. Shipping Carriers
Orders may be shipped using trusted carriers such as:
- Colissimo
- DHL
- DPD
- PostNL
- Other suitable logistics partners depending on the destination and product type
The final carrier may vary depending on product availability, delivery address, and logistics provider.
5. Delivery Times
Estimated delivery times:
- France: 2–5 business days after processing
- Netherlands: 2–5 business days after processing
- Other EU countries: 4–8 business days after processing
Delivery times are estimates and may vary due to carrier delays, supplier processing, holidays, customs checks, or logistics conditions.
6. Shipping Costs
Shipping costs are shown at checkout before payment is completed.
Estimated shipping structure:
- France: from €4.95
- Netherlands: from €4.95
- Other EU countries: from €6.95
- Free shipping: may be available for qualifying orders when shown on the website or at checkout
Final shipping costs may vary depending on product size, weight, delivery method, destination, or order value.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Roksa Shop is not responsible for delays, failed deliveries, returned shipments, or additional costs caused by incorrect or incomplete address information provided by the customer.
8. Order Tracking
If tracking information is available, it will be provided by email after the order has been shipped or processed by the logistics provider.
Not all delivery methods may include detailed tracking.
9. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, contact us at:
Please include your order number, full name, checkout email, product ordered, and a short explanation of the issue.
10. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible at:
Please include your order number, a short explanation, clear photos of the product, and clear photos of the packaging where applicable.
11. Failed Delivery or Unclaimed Packages
If a package is returned because the delivery address was incorrect, incomplete, refused, or unclaimed, additional shipping fees may apply before the order can be resent.
12. Contact
For shipping questions, contact:
Roksa Shop
Email: info@roksashop.nl
Business hours: Monday to Friday, 9:00–17:00 CET