Contact Roksa Shop
Have a question about a product, delivery, return, workspace setup, optional IT support, or an existing order? Send us a message and our support team will help as soon as possible.
Email Support
You can contact us by email at:
Business Contact Details
Roksa Shop
Operated by KOSMACOVA ROKSANA
22 RUE IMBERT COLOMES, 69001 LYON, France
Email: info@roksashop.nl
Business hours: Monday to Friday, 9:00–17:00 CET
Response Time
We usually respond within 1–2 business days. During busy periods, response times may be slightly longer, but we always aim to reply as quickly and clearly as possible.
Before Contacting Us
To help us support you faster, please include the most relevant details in your message.
For order questions, include your order number if available.
For product questions, mention the product name.
For shipping or delivery questions, include the email address used at checkout.
For optional IT support, briefly explain what type of setup help you need.
For returns, damaged items, defective products, or incorrect products, include clear photos if relevant.
Support Topics
You can contact us for help with:
Product information before placing an order.
Order and checkout questions.
Shipping and delivery questions.
Return and refund requests.
Damaged, defective, or incorrect products.
Optional IT setup support.
Help choosing workspace and IT products.
Order updates and general customer support.
Please use the contact form on this page to send your message.