What does RoksaShop offer?
Roksa is a webshop for workspace, office, and IT essentials. We offer practical products such as monitors, keyboards, mice, webcams, headsets, laptop cooling pads, and other workspace accessories. Optional IT support may also be available for customers who need extra help with setup.
Do you sell physical products?
Yes. Roksashop sells physical workspace and IT products. Physical products are shipped to the delivery address provided during checkout.
Do you also offer IT support?
Yes. IT support is available as an optional service for customers who need help with device setup, workspace tools, business email setup, or simple remote IT-related questions.
Is IT support the main focus of the website?
No. Roksashop is mainly a webshop for workspace, office, and IT products. IT support is optional and offered only for customers who need additional setup assistance.
Are all products shown on the website available for purchase?
Products displayed on the website are intended to be available for purchase unless marked otherwise. If an item becomes unavailable after you place an order, we may contact you with an update or provide the next available option.
How does shipping work?
Physical products are shipped to the delivery address provided during checkout. Shipping costs, delivery options, and delivery details are shown or confirmed during checkout where applicable.
How long does delivery take?
Delivery times may vary depending on the product, destination, and shipping method. Any available shipping or delivery information will be shown during checkout or communicated after your order is processed.
Can I return a product?
Returns are handled according to our Return & Refund Policy. If you want to request a return, please contact us with your order details so we can review your request.
What should I do if my product arrives damaged or incorrect?
If your item arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order number and photos of the issue. We will review the situation and help with the next steps.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible and the return process may apply instead.
How are optional IT support services delivered?
Optional IT support is delivered online or through agreed communication. After you contact us, we review your request and confirm whether we can help remotely.
Do you provide emergency IT or cybersecurity services?
No. RoksaShop does not provide emergency IT, cybersecurity, surveillance, hacking, or high-risk technical services. Our optional IT support is focused on basic setup assistance and workspace-related support.
How can I contact RoksaShop?
You can contact us through the Contact page or by email at info@roksashop.nl We usually respond within 1–2 business days.