Digital Delivery & Refund Policy
Please review the information below for details about our services, physical products, delivery, returns, privacy, and business information.
This Remote IT Setup Support Delivery & Refund Policy explains how our digital service is delivered and how cancellation or refund requests are handled for the Remote IT Setup Support service purchased from Roksashop.nl.
This policy applies only to Remote IT Setup Support. Physical products are covered by our Shipping Policy and Return & Refund Policy.
1. Company Information
Roksashop.nl is operated under the following business registration details:
Company: RoksaShop
Legal status: Sole Proprietor
SIREN: 104 528 450
SIRET: 104 528 450 00018
VAT number: FR76104528450
Register: Registered with the RNE
Email: Info@roksashop.nl
Registered address: 22 RUE IMBERT COLOMES, 69001 LYON, France
2. Digital Service Covered
This policy applies to the following digital service:
Remote IT Setup Support
Remote IT Setup Support is a digital service designed to provide practical remote guidance for workspace setup, basic device configuration, productivity tools, online work environment setup, and related remote support needs.
No physical product will be shipped for this service.
3. Delivery Method
Remote IT Setup Support may be delivered by:
- Written guidance
- Remote consultation
- Setup instructions
- Support summary
- Project or service update
- Another agreed digital delivery method
After checkout, Roksashop.nl may contact the customer by email to collect the details needed to provide the service.
4. Delivery Timeline
Estimated delivery timelines may be shown on the product page or provided during communication after purchase.
Delivery timelines may depend on:
- Customer communication
- Information provided by the customer
- Support request complexity
- Device or software details
- Access or screenshots provided by the customer, if needed
- Technical limitations from third-party platforms, devices, or software
Delays may occur if required information, access, screenshots, or approvals are not provided on time.
5. Customer Responsibilities
Customers are responsible for providing the correct information needed to complete the service.
This may include:
- Clear description of the issue or setup request
- Device or software details
- Workspace setup information
- Screenshots, if needed
- Access details, only when necessary and agreed
- Timely communication and feedback
Customers should not send unnecessary sensitive information, passwords, private financial details, or personal documents unless specifically required for the support request.
RoksaShop.nl is not responsible for delays caused by missing, incorrect, or incomplete customer information.
6. Cancellations Before Work Starts
If the Remote IT Setup Support service has not yet started, the customer may contact us to request cancellation.
If approved, a refund may be issued through the original payment method where possible.
7. Cancellations After Work Starts
If work has already started, any refund may be reduced based on the work already completed, time spent, preparation, communication, or digital support already provided.
This is because the service may involve time, review, planning, and remote support work that begins before final delivery.
8. Completed Digital Service
If the Remote IT Setup Support service has already been completed or delivered, a refund may not be available unless required by applicable law.
Customer rights under applicable consumer protection law remain protected.
9. No Physical Shipment
Remote IT Setup Support is a digital service.
No physical product will be shipped, and shipping timelines do not apply to this service.
10. No Guarantee of Specific Results
Remote IT Setup Support is provided to help with practical setup guidance and remote support.
However, RoksaShop.nl does not guarantee that the service will solve every technical issue, improve every device, work with every third-party platform, or produce a specific business result.
Some issues may depend on third-party software, hardware limitations, internet connection, device condition, platform rules, or customer-provided information.
11. Physical Products
This policy does not apply to physical products.
For monitors, keyboards, cooling pads, webcams, headsets, mice, USB-C hubs, laptop stands, desk risers, desk lamps, desk mats, cable organizers, microphones, webcam light bars, or other shipped products, please review our Shipping Policy and Return & Refund Policy.
12. Contact
For questions about digital delivery, cancellations, or refund requests, contact:
RoksaShop.nl
Email: Info@roksashop.nl